Terms & Conditions

1. Services Offered

Rock It Web provides services including:

  • AI Voice Agents
  • Website design and development
  • Paid advertising (Google, Meta, LinkedIn, etc.)
  • SEO and content strategy
  • Analytics and tracking
  • Marketing automation

We may modify or discontinue services at any time.

2. Client Engagement & Scope

  • Work is based on agreed proposals or invoices
  • Out-of-scope work will be billed additionally
  • Timelines depend on client responsiveness
  • Delays caused by client may affect delivery

3. Payments, Billing & Retainers

  • Payments must be made in advance unless agreed otherwise
  • Monthly retainers are billed upfront
  • Late payments may lead to service suspension
  • All fees are exclusive of applicable taxes

3.1 Subscription plans

Rock It Web offers Starter (monthly) and Pro (annual) subscription plans billed via Paddle (USD) or Razorpay (INR). Subscriptions auto-renew until cancelled. Voice Agent usage is billed separately at $0.40/minute, charged in $5 increments. Platform fees of 5% apply on ad spend processed through our Ads Manager.

4. Refund Policy

4.1 General Policy

  • All payments made to Rock It Web are non-refundable, unless explicitly stated in writing
  • Once work has commenced, no refunds will be issued

4.2 Retainer Services

  • Monthly retainers (ads management, SEO, AI optimization, etc.) are non-refundable
  • No partial refunds for unused time or early termination

4.3 Advertising Spend

  • Ad budgets paid to platforms (Google, Meta, etc.) are non-refundable
  • Management fees for ads are non-refundable once campaigns are launched

4.4 Website & Development Projects

  • If a project is canceled:
    • Payments made for completed milestones are non-refundable
    • Work already delivered remains billable
  • No refunds after final delivery or approval

4.5 AI Services & Voice Agents

  • Setup fees and subscription costs for AI services are non-refundable
  • No refunds based on dissatisfaction with AI-generated outputs

4.6 Exceptions

Refunds may be considered only if:

  • Service has not yet started, and
  • A written request is approved by Rock It Web

5. Chargeback & Payment Dispute Policy

  • By purchasing our services, you agree not to initiate chargebacks or payment disputes without first contacting us to resolve the issue
  • Any unauthorized chargeback will be considered a breach of these Terms

In the event of a chargeback:

  • We reserve the right to:
    • Immediately suspend all services
    • Revoke access to deliverables, accounts, or assets
    • Recover the disputed amount plus any associated fees

You agree that:

  • Valid proof of service delivery (including communication, reports, or completed work) may be used to dispute chargebacks
  • You will remain liable for payments for services already rendered

6. Advertising & Performance Disclaimer

We do not guarantee:

  • Rankings
  • Leads or conversions
  • ROI or revenue

Performance depends on external factors such as competition and platform algorithms.

We are not responsible for:

  • Ad account bans or suspensions
  • Platform policy changes

7. AI Voice Agents & Automation Disclaimer

  • AI outputs are automated and may not always be accurate
  • Clients are responsible for reviewing outputs before use
  • Misuse of AI systems is strictly prohibited

7.1 API Usage

Pro subscribers may access the RockIt API. API keys must not be shared or used beyond the subscriber’s own account. Abuse of the API may result in immediate suspension.

8. Third-Party Platforms

We are not liable for:

  • Downtime or outages
  • Account restrictions
  • Changes in platform policies

9. Intellectual Property

  • Ownership transfers to client only after full payment
  • We may showcase work in our portfolio
  • Internal frameworks and systems remain our property

10. Confidentiality

Both parties agree to protect confidential information.

11. Limitation of Liability

We are not liable for:

  • Indirect or consequential losses
  • Loss of profits, data, or business

Maximum liability is limited to fees paid in the last 30 days.

12. Indemnification

You agree to indemnify Rock It Web against:

  • Legal claims arising from your business
  • Misuse of services or content

13. Termination

We may terminate services if:

  • Payments are delayed
  • Terms are violated

Client termination:

  • Requires written notice
  • Retainers remain non-refundable

14. Data Protection & Privacy

Use of services is governed by our Privacy Policy.

You are responsible for:

  • Lawful data collection
  • Compliance with privacy laws

15. Compliance with Laws (India & Global)

We comply with:

  • Indian IT Act
  • GDPR (where applicable)
  • US privacy laws (CCPA/CPRA)

16. Force Majeure

We are not liable for events beyond our control.

17. Governing Law

Jurisdiction: Bangalore, Karnataka, India

18. Changes to Terms

We may update these Terms at any time.

19. Contact

Rock It Web
https://rockit-web.in
Email: contact@rockit-web.in